Exchange Policy

We’re here to ensure your E-purchase experience is smooth and satisfying. Please review the following guidelines for exchanges:

1. Exchange Process

To initiate an exchange, kindly contact us (message) on WhatsApp at +961 78 737412 and provide all relevant details regarding your request.

2. Eligible Locations

Exchanges are processed exclusively online.

3. Exchange Conditions

Items must be returned in their original condition, with all original tags attached, and must not be washed, worn, or altered.

4. Invoice Requirement

Please share your original online receipt (message) via WhatsApp at +961 78 737412 to complete your exchange request.

5. Exchange Timeframe

Exchange requests must be initiated within 48 hours from the collection date.

6. Delivery Charges

Any delivery fee incurred during the exchange process will be covered by the customer.

7. Price Differences

If the selected exchange item is priced higher, the price difference will be paid by the customer. If the selected exchange item is priced lower, the price difference will be credited back to the customer’s account card which he has used for the purchase within 15 days.

8. Refund Policy

Items returned are not eligible for refunds.

Return Policy for Faulty Goods

• Faulty goods include items that are received damaged.
  Damage due to normal wear and tear is not considered faulty.
• If you receive a faulty item, please contact us (message) within 48 hours via WhatsApp at +961 78 737412 to arrange an exchange.
• If the item cannot be repaired and the same product is available, we will provide a replacement.
  If unavailable, standard exchange terms will apply.

Colors

We strive to display our products’ colors as accurately as possible. However, due to variations in screen displays, we cannot guarantee 100% color accuracy.

For any questions regarding this Exchange Policy, please contact NAKSHÄ Customer Service by sending a message via WhatsApp at +961 78 737412 
Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM.